Exchange & Refund Policy

Exchange & Refund Policy

At WARAFA, we are committed to delivering premium luxury perfumes and a smooth shopping experience. Customer satisfaction is important to us, which is why we offer a simple and transparent exchange & refund policy for all eligible orders.

If your fragrance does not meet your expectations, you may request an exchange or refund within the policy period mentioned below.

14-Day Exchange & Refund Policy

Customers can request an exchange or refund within 14 days of receiving their order.

• The perfume must not be used excessively (maximum 10–15 sprays only)
• The fragrance can be tested lightly to check the scent
• The bottle, packaging, and accessories must remain in original condition
• Products that are damaged, tampered with, or heavily used may not be accepted
• Sale items are not eligible for exchange
• Items returned without prior approval will not be accepted

How to Request an Exchange or Refund

To start your exchange or refund request, contact our customer support team with your order details.

Once your request is reviewed and approved, our support team will guide you through the return process.

Exchange Policy

At WARAFA, we aim to make perfume exchanges simple and hassle-free.

• Delivery charges for exchange orders will be covered by us
• Replacement orders will be shipped with zero additional COD charges
• If the selected fragrance has a different price, the remaining amount will be adjusted accordingly

We strive to provide a smooth luxury shopping experience for every customer.

Refund Policy

Once the returned perfume is received and inspected by our quality team:

Please note that banking processing times may vary slightly.

Damaged, Defective, or Incorrect Orders

Every order is carefully checked before dispatch. However, if you receive:

• A damaged perfume bottle
• A defective product
• An incorrect fragrance

Please contact us immediately after delivery so our team can resolve the issue as quickly as possible.